If you find that the food is struggling to cook, or is cooking unevenly, it may not be an issue with the air fryer, but rather than you have overloaded the tray with too much food, not allowing good airflow within the device. Please cook smaller batches and make sure to shake the food 2 to 3 times whilst it is cooking.

If this recommendation has not resolved your issue, please contact our customer support team from our website